Frequently asked questions

Orders ship within 1–2 business days. Standard delivery takes 3–5 business days domestically and 7–14 business days internationally. You will receive a tracking number by email as soon as your parcel leaves our studio.

Shipping is Rs 250 per order and complimentary on orders over Rs 5,000.

We offer 30-day returns on unopened products and a 14-day satisfaction guarantee on opened products if they do not suit your skin. See our shipping & returns page for details.

Card payments through Stripe (Visa, Mastercard, American Express, Apple Pay, Google Pay) and Cash on Delivery where available.

Our formulas are fragrance-free, dermatologist-tested and free from sulphates, parabens and drying alcohols. If you have reactive skin, start with the Gentle Cleansing Gel and Renewing Moisture Cream and patch test new actives behind the ear for 24 hours.

Most of our range is pregnancy-safe. We recommend avoiding high-strength vitamin C and bakuchiol during pregnancy unless your doctor approves. Always check with your healthcare provider.

Yes. DR.AR never tests on animals and all formulas are vegan.

Cleanse, mist, serum, moisturiser, then SPF in the morning. In the evening replace SPF with the Barrier Repair Night Balm if your skin needs extra comfort.

Use the Track order page with your order number and email, or sign in to your account.